LumaPlotsRefund and Dispute Policy
LumaPlots Studios LLC: draft for human and legal review, not final refund eligibility terms. Payments are not currently available.
Manual requests
Submit a request through Support with your purchase reference and a description of the issue. Requests are reviewed manually and are not automatically approved. Refund deadlines and eligibility have not been finalized. Mandatory consumer rights remain unaffected.
Confirmation and access
In the current technical workflow, only a provider-confirmed successful full refund revokes the corresponding purchase access. Pending, failed and canceled refunds are not completed refunds. A successful partial refund retains access and requires manual review.
Disputes
A dispute pauses the associated purchase access. A lost dispute keeps access revoked. Closing a dispute or restoring funds does not automatically restore access; an administrator must review it. These processing rules are not a final customer refund policy.
Draft for product development. A qualified lawyer must review and approve this page before LumaPlots accepts payment.