LumaPlotsHow can we help?
Answers for playback, purchases and your account.
Frequently asked questions
I paid but the episode is still locked.
Wait up to one minute for secure payment confirmation. Do not pay again. If it remains locked, contact us with your order reference.
Where can I find my purchase?
Sign in with the email used at checkout, then open My Library or Purchases.
Can I watch on another device?
Yes. Sign in with the same account and your active season purchases will be available.
How do refunds work?
Eligibility depends on the purchase and applicable law. Read the Refund Policy, then contact support with your order ID.
Why is a title unavailable in my country?
Streaming rights can vary by market. We block playback where distribution rights are not active.
How do I turn captions on?
Use the CC control in the video player. English captions are provided for every published episode.